Wednesday, 2 January 2013

Time To Rant

For the first time in 2013!  BT Telecom are well known for making enormous profits. I have been a customer of theirs for way over forty years, and would expect their phone service to be just that. A service.

However, with the growth in technological wizardry which allows scam artists to ring home phone numbers with spoof messages, I think they need to pull their socks up, or their fingers out! After receiving a growing number of nuisance calls recently, I rang BT for advice. I have long been a member of the TPS ( Telephone Preference Service ) but that has obviously not been doing a satisfactory job, either.

BT could only offer me 'call blocking' service as a choice - IF I PAID A FURTHER THREE POUNDS A MONTH !!! Talk about adding insult to injury.

I've started writing down the numbers these calls are supposed to come from; two today were as follows: 02921390035 and 01133100149, the area codes of which purport to be Cardiff, and Leeds, but both numbers, when dialed, have an American sounding voice saying 'This number is not in service.'

Service? Huh! Total non sequitur.

I wonder whether Blogpals across the pond get similar hassles?


MorningAJ said...

I'm currently having similar problems with my bank. They charge me an excessive amount each month for the privilege of having my cash in their care and make me so-called 'great offers' of things I don't need or want.

Just before Christmas they informed me they'd be increasing the charge by £2 a month but they were offering me even more things that I din't want or need, wasn't I lucky?

So I wrote and told them it was no use to me, their service was lousy, I'd been messed around all year over the on-again, off-again takeover and that I would take my business elsewhere if they insisted on increasing my charges. I await their reply!

Good luck with BT - we swapped to Virgin ages ago, back in the days when it was still Telewest (or something similar).

Anonymous said...

I have the same problem, Pen, with nuisance calls, BT and the TPS. Don't phone any of the nuisance callers back as some of them are premium rate numbers where you just rack up your bill. I have a cordless phone which I can enter numbers into, and I mark these as "spam" in the address book on it. Then I know I can just delete the message and ignore the call. I think the TPS only has jurisdiction over certain countries...

Pearl said...

How annoying!


Terra said...

I get a few nuisance calls but never call them back. I hope you get it all sorted out.

Eddie Bluelights said...

Agree entirely, Pen. Customer Service from all these companies has gone completely out of the window. It's about time we all started fighting back and threatening to go elsewhere unless they get their acts together. Sort of play them at their own game like I did with Virgin recently who are very expensive and when I was asked to do a survey for them I gave them only 4 out of ten for value for money and said for all technical matters they would otherwise get a 9 or 10 BUT they are expensive and I will leave unless they do something about it. I said I don't mind leaving and coming back seeing as you value your new customers much more than your existing ones AND what are yer going to do about it? I do the same with all the gas and electricity suppliers as well and the insurance companies.

The government should be doing something about all these nuisance calls, porn, scams and rubbish we get hour after hour day after day, week after week, month after month and year after year.

There I've had my rant as well. Only one thing left to do and that is to wish you a very happy, prosperous, healthy and scam free 2013.

Hugs ~ Eddie x

Jackie said...

I think that going elsewhere would be a wake-up call for them.
The nuisance calls are just that: nuisance.
We (USA) have a "do-not-call" number that we register our phones on. If a company calls with such nonsense that you have mention, and we have registered our number with the "do-not-call" registry, they (unwanted callers) are subjected to a monetary fine. Money is the only thing that some of these companies understand. I hope that this settles out for you soon.
With you in spirit, my friend.

imac said...

I would chance and leave BT my friend.

Merisi said...

I am so sorry you have to suffer bad service and nuisance calls.
I hope you find a solution to both!

Wishing you a happy and carefree 2013,

Anvilcloud said...

We have call display and don't bothering answering calls that we don't recognize. It's an expense, I suppose, but it saves the nerves.

SmitoniusAndSonata said...

I use the do-not-call option here in Holland , too . Being "cold called" makes me feel very uncharitable , especially when it's a charity doing the calling .
Good Luck !

Anonymous said...

I'm ex-directory and rarely get bothered ... but I'm not there in the daytime

Carolina said...

Number recognition on your phone and if a weird number comes up in the screen, or if it is a non-disclosed number, just don't answer the phone. But you are right, your telephone company should deal with known 'scam artists'. Alas...

Maggie May said...

Touch wood, I don't get much bother because I am ex directory and also had telephone preference service. I don't fill in questionaires and don't often give my phone number out. Hate to rock the boat by saying this!
maggie x

Nuts in May